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Refund Policy

At Itnahub, we strive to ensure customer satisfaction with every purchase made through our platform. We understand that situations may arise where a refund is necessary, and we are committed to providing a fair and transparent refund process. This Refund Policy outlines our procedures for refunds and your rights as a buyer or member of our platform:

1. **Eligibility for Refunds:**

   - You may be eligible for a refund if you meet the following criteria:

     - You have received a defective, damaged, or incorrect product.

     - The product you received is significantly different from the product description on our platform.

     - You have not received your order within the specified delivery timeframe.

     - You wish to cancel a membership subscription or auction bid, subject to the terms outlined in our Membership Agreement and Auction Policies, respectively.

2. **Refund Requests:**

   - To request a refund, please contact our customer support team within 3days of receiving your order or becoming aware of the issue.

   - You may be required to provide proof of purchase, such as order confirmation or receipt, as well as photographic evidence of any defects or damages.

   - Refund requests will be reviewed on a case-by-case basis, and we reserve the right to refuse refunds if the request does not meet our eligibility criteria.

3. **Refund Process:**

   - Once your refund request is approved, we will initiate the refund process.

   - Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.

   - Please allow 5 business days for the refunded amount to reflect in your account, depending on your payment provider's processing time.

4. **Non-Refundable Items:**

   - Certain items may not be eligible for refunds, including:

     - Digital products or downloadable content.

     - Perishable goods, such as food items or flowers.

     - Personalized or custom-made products.

     - Items marked as final sale or clearance.

5. **Cancellation Policy:**

   - If you wish to cancel an order before it is shipped, please contact us as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee cancellation once an order has been processed for shipping.

   - Membership subscriptions and auction bids may have specific cancellation policies outlined in our Membership Agreement and Auction Policies, respectively.

6. **Exchanges:**

   - In some cases, we may offer exchanges for defective or damaged products. Please contact our customer support team for assistance with exchanges.

7. **Changes to Refund Policy:**

   - We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our platform.

   - It is your responsibility to review this Refund Policy periodically for any updates.

8. **Contact Us:**

   - If you have any questions or concerns about our refund policy, please contact our customer support team at support@itnahub.com. We are here to assist you and ensure that you have a positive shopping experience with itnahub.

Thank you for choosing Itnahub! We value your business and are committed to providing exceptional service and support.